Newcastle City Learning
Achieve your ambitions

Learner Support

There are lots of ways we can help when you learn with NCL.
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Log in to your learner account

If you are a returning learner you can access your account here.

Log in to your learner account
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Help to enrol

We are happy to help with your enrolment on site or by phone. Our enrolment checklist lists the documents you will need to provide.

Enrolment checklist (PDF 202KB)
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Support for your learning

During enrolment you will have the opportunity to tell us about the support you may need to help you with your course.

Support for your learning
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Fees and paying for your course

Find out if you qualify for fee remission or can apply for support with childcare costs.

Fees and paying for your course
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Careers Information, Advice and Guidance

We offer all of our learners the opportunity to receive confidential and impartial information, advice and guidance, and help you make informed decisions on your learning, training and employment.

Careers Information, Advice and Guidance
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Work and Thrive Newcastle

Work and Thrive Newcastle is your one-stop-shop for employment support. Whatever support you need to find a job, fill a vacancy, or make the next step in your career, Work and Thrive Newcastle are here to help.

Work and Thrive Newcastle
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Learner handbook

Get all of the information you need about learning with NCL in one handy downloadable booklet.

Learner Handbook 2026-27 (PDF 1.3MB)
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Equalities and Safeguarding

We believe that everyone should be treated fairly and with dignity and respect. We are strongly committed to Safeguarding and to practices that protect children, young people and vulnerable adults from abuse.

Equalities and Safeguarding
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Complaints

We aim to provide a high-quality service.  If you feel we have not got things right, we will work with you to try and resolve matters. 

Complaints Policy
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Advanced Learner Loans

You can apply for an Advanced Learner Loan to help with the costs of a course at a college or training provider in England. Your course must be a Level 3, 4, 5 or 6 qualification.

Advanced Learner Loan on Gov.uk
"Learners and apprentices describe a strong sense of belonging in the Newcastle City Learning community. They are encouraged to take part in activities beyond their courses, develop friendships and build confidence in their abilities. Staff promote an atmosphere where everyone is accepted and celebrated for who they are. The strong sense of community fostered by staff plays a highly effective role in improving the health and wellbeing of learners and apprentices."
- Ofsted inspection, March 2026