Newcastle City Learning
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Careers information advice and guidance policy

Policy statement  

 

All learners and clients within Newcastle City Learning have an entitlement and equal opportunity to receive impartial and confidential information, advice and guidance (IAG) in order to:  

  • Enable them to make informed decisions about their learning, development and career progression opportunities
  • Explore or plan short, medium, or long term work, learning or career objectives
  • Promote social, physical and mental wellbeing 
     

 Quality standards  

 

  • Newcastle City Learning will clearly define what IAG and careers advice is and how it can be accessed  
  • Learners have an entitlement to ask for IAG and careers advice at any time and are informed of this entitlement  
  • All learners will receive equal access to IAG products and services  
  • All learners will be allocated a named contact who will either directly provide IAG or careers advice or signpost individuals to another, more appropriate specialist, service or advisor.  
  •  IAG and careers guidance will be provided by staff with the relevant skills, knowledge and understanding.  All front-line staff involved in IAG and careers guidance must hold or be working towards a minimum of a Level 2 qualification in IAG  
  •  IAG will be provided to learners at strategic points throughout their learner journey and as a minimum before enrolment, at the start of their programme, during their programme and at the end of their programme  
  • IAG will be confidential and recorded on an appropriate course enquiry form which is shared only with Newcastle City Learning personnel who will further support the learner. This will be done only with the permission and full knowledge of the learner*/**.  
  • The service will quality assure its IAG and careers guidance processes against the criteria within the Matrix standard to ensure that it meets or exceeds these standards.
  • All enquiries for IAG and careers guidance will be responded to within 5 working days.  
  • All staff who deliver IAG or careers guidance will have an observation at least once per year when delivering IAG and careers guidance to learners.
  • Where learners need to be signposted to other personnel/services, it is the responsibility of Newcastle City Learning staff to facilitate this rather than place the responsibility on the learner.  
     
    *If you are under the age of 18 years your parent or guardian may be involved in the process. Where this is the case we will consult/inform you.  
     
    **Where information provided is thought to cause possible harm to the client or others it may be necessary to disclose this to a third party.  If this is thought necessary we will consult/inform you.  

Updated September 2024.