Frequently asked questions
You can contact any of our venues and speak to our trained staff for information, advice and guidance during opening hours, or call our enrolment hotline on freephone 0800 073 0911.
You can also look at our list of frequently asked questions to see whether your query is listed below
How much will it cost?
Course costs are listed on our courses page, where you can search for the particular class you wish to study, see how much it costs and find out if there are other materials or equipment you may need.
You can also get information about fees, eligibility and financial help
Need help keeping up to date with benefits and entitlements to fee concessions? You can get more information about benefits at Gov.uk (external link)
Where do I go?
For directions, information about opening hours, car parking and accessibility, go to our venues page
What's the time commitment?
Start and finish dates for your course and the number of hours per week of study are listed in the course information sheets for each course that can be found on our courses page, and on our Virtual Learning Environment, Moodle (external link)
Will I need to know anything before I go?
Entry requirements and any expected prior knowledge or skills will be explained in the course information sheets for each course (see the links on the previous query). You may also be asked to undertake an initial assessment, where a trained member of staff or tutor will talk to you about what you have done previously and help you decide the right level of course, or make arrangements to give you additional support to undertake your class
Will it give me what I want?
Our course information sheets will give you a course outline, and list the qualification to be gained or the anticipated outcome for the course. Your course tutor will discuss progression opportunities with you. You can also get confidential, impartial advice from the National Careers Service (external link)
Are the teachers and provider any good?
You can get more information about our effectiveness, and learner satisfaction on our Performance and Data page, which also gives you links to our Inspection grades by independant bodies
How will I learn?
Your course tutor will explain delivery methods (for example discussion, practical work, written work) and the balance between them. You can also get more information from the course information sheets for each course. You can veiw the course information sheets for each course via the courses tab
How will the learning be examined or assessed?
Your tutor will explain the assessment methods used (for example observed practice, written exam, portfolio, assignments) and the balance between them
Will I be able to get the most from the opportunity?
We can offer additional help with English and Maths
We can provide financial assistance in some circumstances
Our venues page lists our accessibility features
You can also talk to our trained administrative team at any time during opening hours to discuss your requirements (for example the availability of hearing loops) and we will do our best to help. Call Gosforth Library and Learning Centre on 0191 277 1630, Heaton Centre on 0191 278 2818, or Westgate College on 0191 277 3520
Who do I ask if I have more questions?
Contact any of our venues