Newcastle City Learning Citywide
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Frequently asked questions

You can contact any of our venues and speak to our trained staff for information, advice and guidance during opening hours, or call our enrolment hotline on freephone 0800 073 0911.

You can also look at our list of frequently asked questions to see whether your query is listed below

How much will it cost?

Course costs are listed on our courses page, where you can search for the particular class you wish to study, see how much it costs and find out if there are other materials or equipment you may need.

You can also get information about fees, eligibility and financial help 

Need help keeping up to date with benefits and entitlements to fee concessions? You can get more information about benefits at Gov.uk (external link)

Where do I go?

For directions, information about opening hours, car parking and accessibility, go to our venues page 

What's the time commitment?

Start and finish dates for your course and the number of hours per week of study are listed in the course information sheets for each course that can be found on our courses page, and on our Virtual Learning Environment, Moodle (external link)

Will I need to know anything before I go?

Entry requirements and any expected prior knowledge or skills will be explained in the course information sheets for each course (see the links on the previous query). You may also be asked to undertake an initial assessment, where a trained member of staff or tutor will talk to you about what you have done previously and help you decide the right level of course, or make arrangements to give you additional support to undertake your class

Will it give me what I want?

Our course information sheets will give you a course outline, and list the qualification to be gained or the anticipated outcome for the course. Your course tutor will discuss progression opportunities with you. You can also get confidential, impartial advice from the National Careers Service (external link)

Are the teachers and provider any good?

You can get more information about our effectiveness, and learner satisfaction on our Performance and Data page, which also gives you links to our Inspection grades by independant bodies

How will I learn?

Your course tutor will explain delivery methods (for example discussion, practical work, written work) and the balance between them. You can also get more information from the course information sheets for each course. You can veiw the course information sheets for each course via the courses tab

How will the learning be examined or assessed?

Your tutor will explain the assessment methods used (for example observed practice, written exam, portfolio, assignments) and the balance between them

Will I be able to get the most from the opportunity?

We can offer additional help with English and Maths

We can provide financial assistance in some circumstances

Our venues page lists our accessibility features

You can also talk to our trained administrative team at any time during opening hours to discuss your requirements (for example the availability of hearing loops) and we will do our best to help. Call Gosforth Library and Learning Centre on 0191 277 1630, Heaton Centre on 0191 278 2818, or Westgate College on 0191 277 3520

Who do I ask if I have more questions?

Contact any of our venues

How do I enrol?

Ring our freephone enrolment number on 0800 073 0911, enrol with our online booking system via our courses page or get more information here 

Learners will be taken through an induction process where they can ask questions, get a copy of their learner handbook (pdf, 1.81MB) and find out about learner involvement

Find a course today!

Prevent Duty

hand imagePrevent Duty

All Further Education providers have a duty to safeguard their learners and keep them safe from being exploited by extremists. The Prevent Duty is not about discouraging our learners from having political and religious views and concerns, but about supporting them to use those concerns or act on them in non-extremist ways.

Prevent Duty: If you Notice anything unusual, Check it out and them Share it by contacting 0191 277 3502 or email Julie.hickin@newcastle.gov.uk remember – Notice – Check – Share. Here is a link to our Prevent animation

Newcastle City Council (which Newcastle City Learning are part of) also have a generic email address which you can also use to report any concerns you may have about Prevent: prevent@newcastle.gov.uk

Reporting Incidents of Hate Crime: Stop Hate UK. There’s a 24hr hotline on (Freephone) 0800 138 1625. People can text on 0771 798 9025. Online reports can also be taken at www.stophateuk.org.

Summer Term - start enrolling [...]

Male learnerOur new Spring Term 2019 brochure is now available! Get enrolling now for your courses starting after Easter, and if you are very quick there are a few courses in late March and early April you can still join. You can download the brochure (pdf, 6.65MB), or if you live in the City they will delivered through your letterbox very shortly. Remember you can enrol on-line for many courses, or we are happy to take your call or see you in centres too.

Your Learner Handbook

Learner handbook coverOur new learner handbook is now available here (pdf 1.81MB). Packed full of useful information about the service, we hope you will find it helpful. We'll cover a lot of the topics during our new induction process too, and you will be given a copy of the handbook to take away with you at the start of your course.

Advanced Learner Loans

learner HE

There have been changes to how education courses are funded for learners over 19 years old. Level 3 and above courses will no longer be funded by the Government (unless you are aged 19-23 years old and it is your first full Level 3 qualification) but you may qualify for an Advanced Learner Loan to cover your course fees.

If this loan is to fund an Access to HE Diploma leading to a completed degree, your Advanced Learner Loan will be written off so you don't have to pay it back.

It doesn't matter about your household income or even credit checks to qualify for a loan, and you don't have to pay anything back until you are earning over £21,000 a year.

Loans are available for people living in the UK on the first day of their course and have lived in this country, the Channel Islands of the Isle of Man for three years immediately before this.

Talk to our centre reception staff to get more details and your course offer letter which will have the information you will need to complete your loan application.

Find out more about Advanced Learner Loans.

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