Newcastle City Learning Citywide
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The Newcastle City Learning Code

Newcastle City Learning has a code that we expect all staff and learners to follow as part of our commitment to each other. We are proud of our learning centres. We believe that everyone should be treated fairly and with dignity and respect. We will not tolerate any form of discrimination, bullying or harassment.
It is against the law to discriminate against anyone because of:
• age
• being or becoming a transsexual person
• being married or in a civil partnership
• being pregnant or on maternity leave
• disability
• race, including colour, nationality, ethnic or national origin
• religion, belief or lack of religion/belief
• sex
• sexual orientation
These are called ‘protected characteristics’.
You are legally protected from discrimination by the Equality Act 2010.
If you feel you have suffered from discrimination or have experienced bullying or harassment you can contact your tutor or a manager for help and support.

Safeguarding Vulnerable Adults Policy

We are committed to safeguarding vulnerable adults and promoting the welfare of learners. We expect all staff to share this commitment. We want to provide a safe learning environment.

Staff, learners and volunteers are responsible for:

  • Respecting others people's rights to safety.
  • Not hurting or abusing others.
  • Not threatening to hurt or abuse others.

We have a trained Designated Safeguarding Manager who is responsible for all safeguarding matters within Newcastle City Learning. Ask any member of staff for details or email This email address is being protected from spambots. You need JavaScript enabled to view it.. You can also contact her on 0191 277 3502 or call in to her office in Westgate College.

Prevent Duty

All Further Education providers have a duty to safeguard their students: Prevent is about safeguarding students to keep them safe from being exploited by extremists. The Prevent Duty is not about discouraging students from having political and religious views and concerns but rather it is about supporting them to use those concerns or act on them in non-extremist ways. Newcastle City Learning is committed to safeguarding our students and protecting them from harm at all times.

Reporting incidents of hate crime

If you believe you have experienced a racist, religious, homophobic or transphobic incident, even if you have no proof, report it to ARCH. ARCH is working to stop hate crime in Newcastle by bringing together different organisations to get the right help for victims, and to take action against the attackers.

Phone free on 0800 032 3288 to report an incident 24 hours a day. You can report something that has happened to you, someone else or about something you have seen. Find out more about ARCH.

E and Qualities Board

NCL has an E & Qualities board which meets bi-monthly and addresses equality issues within the organisation. It includes
• agreement and review of overall performance expectations and identification of gaps both across the service as a whole and by each aspect of our provision
• key plan and goals for further embedding equality and diversity into our curriculum and wider practice
• review and monitoring of Safeguarding (including PREVENT) policy, procedure, action plan and practices
• MATRIX oversight
• Customer Service Excellence oversight

How well are we doing?

Newcastle City Learning holds the Matrix award standard and the Customer Service Excellence award.

• 99.4% of learners in 2017/18 were satisfied with their tutors’ knowledge of the subject
• 98.6% of learners thought the tutor made the subject area interesting/enjoyable
• 99.3% of learners felt that everyone was treated equally and with respect

(figures correct as of 25 July 2018)

Service-wide Equalities targets

 - Continue to embed British Values in teaching and learning
 - Promote the Prevent agenda in T&L
 - Improve achievement for 16-18 (EFA/SFA) to national average
 - Improve male participation to 40% and achievement to 85%
 - Improve achievement rates for learners with dyslexia by 10%
 - Improve retention rates for learners with dyslexia by 4%
 - Improve achievement rates for learners with dyscalculia by 6%
 - Improve achievement rates for learners with Autism by 12%
 - Improve achievement rates for learners with multiple learning difficulties by 11%
 - Transgender- improve accuracy in collecting data
 - Maintain BAME participation at 22%
 - Improve achievement rates for Bangladeshi learners by 3%
 - Improve achievement rates for African learners by 3%
 - Improve recording and collating of data on exact nature of LLDD problems
 - Continue to deliver the Westgate market to ensure all ls participate in developing enterprise skills

Further information on equalities

View Newcastle City Council Equality, Diversity and Citizenship information.

Find a course today!

Spring Term enrolment

Cover Jan 2020Enrol for Spring Term!

Our new brochure is out from 25 November 2019, and it is packed full of interesting courses that will help you gain a qualification, make a career change or learn a new skill. You can get a copy of the brochure here (pdf, 7.99MB), and it will be delivered throughout the City in the new few weeks. Enrol from Monday 25 November 2019 online, by phone or in person at our centres, and speak to your tutor about the progression opportunities available.

AAT Champion Award Winners!

Tutor Andrea Scope receiving awardWe're thrilled to announce that Newcastle City Learning won the AAT Champion Award!
In this category the judges were looking for training providers that have made an impact in supporting their community, improving social inclusion and mobility, through the delivery of AAT qualifications.
Our new AAT accountancy courses are proving incredibly popular, and our tutor Andrea Scope was on hand to pick up the trophy at the awards ceremony. Well done everyone!
If you are interested in the courses we're running in accountancy, our new brochure will be available from 25 November 2019 with all of the details listed.

Prevent Duty

hand imagePrevent Duty

All Further Education providers have a duty to safeguard their learners and keep them safe from being exploited by extremists. The Prevent Duty is not about discouraging our learners from having political and religious views and concerns, but about supporting them to use those concerns or act on them in non-extremist ways.

Prevent Duty: If you Notice anything unusual, Check it out and them Share it by contacting 0191 277 3502 or email remember – Notice – Check – Share. Here is a link to our Prevent animation

Newcastle City Council (which Newcastle City Learning are part of) also have a generic email address which you can also use to report any concerns you may have about Prevent:

Reporting Incidents of Hate Crime: Stop Hate UK. There’s a 24hr hotline on (Freephone) 0800 138 1625. People can text on 0771 798 9025. Online reports can also be taken at

Advanced Learner Loans

learner HE

There have been changes to how education courses are funded for learners over 19 years old. Level 3 and above courses will no longer be funded by the Government (unless you are aged 19-23 years old and it is your first full Level 3 qualification) but you may qualify for an Advanced Learner Loan to cover your course fees.

If this loan is to fund an Access to HE Diploma leading to a completed degree, your Advanced Learner Loan will be written off so you don't have to pay it back.

It doesn't matter about your household income or even credit checks to qualify for a loan, and you don't have to pay anything back until you are earning over £25,725 a year.

Loans are available for people living in the UK on the first day of their course and have lived in this country, the Channel Islands of the Isle of Man for three years immediately before this.

Talk to our centre reception staff to get more details and your course offer letter which will have the information you will need to complete your loan application.

Find out more about Advanced Learner Loans.

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