Newcastle City Learning Citywide

Learner Charter

Newcastle City Learning's Mission Statement

To help people learn and achieve in a friendly and supportive environment.
To be the first choice for adult learning in the city and to provide high quality, niche opportunities for young people at college or in apprenticeships
1. Striving for excellence;
2. Learning, assessment and teaching are our primary focus in all we do;
3. Enabling people to realise their potential;
4. Working cooperatively;
5. Challenging inequality.

Our commitment to you - the Newcastle Learners' Charter

These are the standards that you can expect from us and our partners:

  • We will make sure that you have the information that you need to make a decision about which programme is right for you.
  • We will deal with your enrolment quickly and fairly.
  • We will do everything we can to make sure that you enjoy your programme and that you succeed.
  • If you wish to change or leave your programme, we will help you with your next step.
  • When you finish your programme, we will make sure that you have everything that you need for your next step.
  • We will respond to your suggestions or complaints quickly and fairly.

If you feel that we are not doing what we promised, then let us know.

Your commitment – what we expect from our learners

Learners are expected to:

  • Make sure you understand and follow our rules and policies, including our Equality Policy.
  • Make sure you understand and follow our health and safety rules and procedures.
  • Always act with care, both for yourself and for other people.
  • Treat other people's property and the centre's property with respect.
  • Try to go to all the sessions and be on time. If you can't attend, please let the centre know.
  • Try to do all the course work to the best of your ability and keep to any deadlines you're given.
  • Support our efforts to keep the centre clean and tidy.
  • Use the computers, internet and email responsibly. Don't tamper with software or equipment. Don't download or forward any abusive material which may offend other people.
  • If you move house or change your emergency contact numbers, please let the centre know.
  • Follow the no smoking, food or drink signs in certain areas.
  • If you do not follow these rules, or are disruptive or abusive, we will take reasonable action. This can include you being barred from the course or, in more serious cases, further measures being taken.

Find a course today!

New brochure out now!

Christmas 18 coverOur new brochure for Jan-Mar 2018 is out now. Download it here (pdf, 6.06MB) and enrol now!

Get your Learner Handbook now

75Our new Learner Handbook has arrived! Packed with useful information and details of the support that is available, we hope it will help you make the most of your learning experience with us in the new academic year 2017 - 18. Copies are available at our receptions, and will be given out at enrolment and you can download it here too (pdf, 5.07MB)

Advanced Learner Loans

learner HE

There have been changes to how education courses are funded for learners over 19 years old. Level 3 and above courses will no longer be funded by the Government (unless you are aged 19-23 years old and it is your first full Level 3 qualification) but you may qualify for an Advanced Learner Loan to cover your course fees.

If this loan is to fund an Access to HE Diploma leading to a completed degree, your Advanced Learner Loan will be written off so you don't have to pay it back.

It doesn't matter about your household income or even credit checks to qualify for a loan, and you don't have to pay anything back until you are earning over £21,000 a year.

Loans are available for people living in the UK on the first day of their course and have lived in this country, the Channel Islands of the Isle of Man for three years immediately before this.

Talk to our centre reception staff to get more details and your course offer letter which will have the information you will need to complete your loan application.

Find out more about Advanced Learner Loans.

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