We aim to provide a high quality service but accept that sometimes things go wrong. We need to know when you are not happy so we can try to put things right. We will treat all complaints seriously and take them as an opportunity to improve our services where we have underperformed.
This is Newcastle City Learning's Complaints Policy (pdf, 136KB)
This is Newcastle City Learning's Complaints Procedure (pdf, 111KB)
This is Newcastle City Council's Corporate Complaints Policy (pdf, 139KB)
This is Newcastle City Council's Corporate Complaints Procedure (pdf, 80KB ).