Newcastle City Learning Citywide

Support

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Newcastle City Learning is committed to helping you achieve your goals so that you can get the most from your learning. During enrolment you will have the opportunity to tell us about the support you may need to help you with your course.

You will be asked if you consider yourself to have a disability, learning difficulty or health problem. We also ask you if you would find learning easier with support such as help with English and maths, careers guidance or course expenses. The information you give us will only be shared with those who need to know, like your tutor. They can then discuss your needs with you, and put things in place to make it easier for you to succeed. Telling us about any special arrangements as soon as possible gives us the best chance of putting them in place for the start of your course. If at any time on your course you need assistance please talk to your tutor.  

Quick links

How to enrol

Fees and financial support

Learner Charter

Equalities

Our latest brochure

Download our latest brochure Autumn 2017 (pdf, 5.05MB) and enrol from Monday 3rd July 2017.

Frequently Asked Questions

Have you got a query? Have a look at our Frequently Asked Questions and see if it is listed.

Complaints

We aim to provide a high quality service but accept that sometimes things go wrong. We need to know when you are not happy so we can try to put things right. We will treat all complaints seriously and take them as an opportunity to improve our services where we have underperformed. We will try to deal with your complaint informally so you do not need to do anything else. However if the relevant person dealing with your enquiry cannot put things right, or you are not happy with the result, please contact our Senior Gateway and Funding Manager, Julie Hickin, on 0191 277 3502 or This email address is being protected from spambots. You need JavaScript enabled to view it..
Your complaint will be acknowledged and an investigating officer will be assigned. We will investigate your complaint, take any necessary action and reply to you in writing within 15 working days in accordance with Newcastle City Council's complaints procedure (external link)

Learner Handbook

We produce a learner handbook that contains lots of helpful information. You will get a copy at enrolment or at your first session, but you can also download it here (pdf, 5.07MB) 

Learner Involvement

We want to involve learners in shaping the opportunities available to them. With Learner Involvement you can express your views, needs and concerns. We will explain how we respond to the issues you raise.

Find out more about Learner involvement 

Caring responsibilities

Do you help to look after someone who has an illness, disability, mental health illness or addiction? Newcastle City Learning are dedicated to supporting learners with caring responsibilities and will help you to ensure that having a caring role does not have a negative impact on your studies. You can find our more about the support available in college by speaking to your tutor, our Learner Liasion Coordinator, or contact Newcastle Carers for more information about support available in the local area www.newcastlecarers.org.uk

Online Resources

We have a Virtual Learning Environment called Moodle (external link). This is where you can access lots of useful information on term dates, induction, course content and information sheets. Moodle will allow you opportunities for study outside class, at your own pace and in your own time. It will also allow you to communicate with others in your class. We hope it enhances your learning and makes it fun!  

Advanced Learner Loans

Level 3 and above courses will no longer be directly funded by the Government if you are 19 years old and over, unless you are aged 19-23 years and it is your first full Level 3 qualification. However, you may qualify for a Advanced Learner Loan to cover your course fees.

Find out more about Advanced Learner Loans.  

Find a course today!

Get your Learner Handbook now

75Our new Learner Handbook has arrived! Packed with useful information and details of the support that is available, we hope it will help you make the most of your learning experience with us in the new academic year 2017 - 18. Copies are available at our receptions, and will be given out at enrolment and you can download it here too (pdf, 5.07MB)

Enrol from 3rd July 2017

Cover Autumn 17Our new brochure for Autumn 2017 is out on 3rd July and you can download your copy here (pdf, 5.05MB). You can enrol for most of our courses online, and of course, you'll always be welcome in person at one of our centres.

Advanced Learner Loans

learner HE

There have been changes to how education courses are funded for learners over 19 years old. Level 3 and above courses will no longer be funded by the Government (unless you are aged 19-23 years old and it is your first full Level 3 qualification) but you may qualify for an Advanced Learner Loan to cover your course fees.

If this loan is to fund an Access to HE Diploma leading to a completed degree, your Advanced Learner Loan will be written off so you don't have to pay it back.

It doesn't matter about your household income or even credit checks to qualify for a loan, and you don't have to pay anything back until you are earning over £21,000 a year.

Loans are available for people living in the UK on the first day of their course and have lived in this country, the Channel Islands of the Isle of Man for three years immediately before this.

Talk to our centre reception staff to get more details and your course offer letter which will have the information you will need to complete your loan application.

Find out more about Advanced Learner Loans.

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